CWQ Service Provider Directory Reader Feedback Survey

Introduction & Privacy Statement

You are invited to provide feedback on the Central West Queensland Service Provider Directory.

This directory aims to make it easier for community members, carers, and service providers to identify and connect with locally available services.

Your feedback will help improve future editions of the directory.

Your privacy

• All responses are handled in line with Australian Privacy Laws.

• Should you choose not to provide the information requested, we may not be able to accurately provide our services. You can request a copy, update your details or change your mind at any time and opt-out from providing this information.

• Our privacy statement sets out how we collect, use, store and disclose information. By responding with your updated information, you consent to WQPHN using and disclosing this information with essential partner organisations and funders for planning, commissioning, practice support and engagement purposes.

About you

Which of the following best describes you and how you use the CWQ Service Provider Directory? (please select all that apply)

Community member looking for support for myselfCommunity member helping a family member or friend find supportWorker or volunteer helping clients or community members access servicesI use the directory as part of my job to navigate or coordinate servicesService provider using the directory to understand or refer to other servicesStudent or traineeOther (please specify)

If other, please specify

How do you use the directory? (Select all the apply)

To find services I didn't know existedTo understand who services my communityTo help with referrals or care coordinationTo explain service options to someone elseTo check eligibility or referral pathwaysTo share information with othersOther (please specify)

if other, please specify

Directory Information

Q1. Which Central West Queensland Service Provider Directory did you read? *

BarcaldineBlackall - TamboBouliaDiamantinaLongreach Winton I looked at more than one directory

Q2. How did you access the directory? *

Online (PDF/website/link)Printed copy (professionally printed)Printed copy (self-printed)Sent by emailOther

If other, Please specify

Usefulness & Learning

Q3. How informative did you find the directory overall? *

Very InformativeInformativeSomewhat informativeNot informative at all

Q4. Did you learn something new from the directory? *

Yes - I learnt about services I didn't know were availableYes - I learnt how to better access servicesIt mostly confirmed what I already knewNo - I didn't learn anything new

Q5. How useful was the directory for helping you find or understand services in your area? *

Extremely usefulUsefulSomewhat usefulNot very usefulNot useful at all

Content Relevance

Q6. Which sections of the directory did you find most useful?

Aged Care ServicesDisability Services (NDIS)Allied & Health ServicesMental Health & WellbeingAlcohol & Other Drug ServicesCommunity & Social SupportEmployment, Training & HousingLegal, Financial & Government ServicesState and National Support Lines

Q7. How relevant was the directory information to your needs or role? *

Very relevantRelevantSomewhat relevantNot relevantNot sure

Clarity & Navigation

Q8. How easy was the directory to read and navigate? *

Very easyEasySomewhat easyDifficultVery difficult

Q9. Was the amount of information provided: *

About rightToo much informationNot enough information

Practical Value

Q10. Do you think this directory would help people in your community connect with support more easily *

YesNoNot sure

Q11. Would you recommend this directory to others? *

YesMaybeNo

Open Feedback

Q12. What did you find most helpful or valuable about the directory

Q13. What could be improved in future versions of the directory?

Q14. Are there any services or service types missing that should be included?

About You (Optional)

Q15. Which best describes you?

Community memberConsumer or carerHealth professionalAged care or disability workerCommunity service providerOtherPrefer not to say

If other, Please specify

Submission

Thank you for taking the time to provide feedback.

Your responses will help improve future editions of the Central West Queensland Service Provider Directory and strengthen access to services across the region.

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